Regardless if you’ve been with your current payroll service provider for a short or a long time, if you are not completely happy with the service they offer then you need to re-examine your work with them. It’s understandable that making the switch can be thought to be a difficult undertaking. After all, you will have to not only source a new provider but consider new processes and the migration of your payroll data. But does that mean that you should continue with your current service provider? If you are experiencing problems, going along with an unsatisfactory provider for the sake of handiness can only worsen situations.
Today, changing payroll service providers is not as complicated as it may appear. With a multiplicity of vendors in the market, it is possible for businesses to make a good choice and a smooth transition with little or no upheaval. If you’re considering making a switch, and any of these ‘red flags’ are on your horizon, it may help to assist your decision.
Customer Service and Communication
A reason you may decide to change payroll service provider is inadequate customer service and communication. If you’re unable to pick up the phone and get the answers you need or if you find yourself waiting on hold so long that you have nightmares about that hold music, then you have a bad customer service problem on your hands.
When you engage a payroll service provider, you have a certain amount of expectations from them. You trust that they will guide you through your problems and find solutions, quickly and easily. Your provider should be able to promptly handle your issues or concerns, regardless of the intricacy. Handling it with ease and communicating to you throughout the process as to its status. Involving you in the process and allowing you to understand the timeline in resolving the problem is crucial. Both for your own understanding and the functioning of your business. If your payroll provider is not meeting these expectations, engaging their services may be bad for your business.
Accuracy and Expertise
It’s a given that when a company involves a payroll service provider, accuracy is the primary concern. Errors and mistakes, though they can be corrected, can be costly for your business. If errors are consistently reported in your payroll, and if you’re not 100% sure that your payroll provider is dependable you need to find a new provider that can give you that peace of mind.
The staff employed within a payroll service are responsible for processing your employee’s payrolls, so should be highly experienced and seasoned Payroll Specialists. Essentially, they are the payroll experts who should make outsourcing your payroll a very straightforward affair. Looking after the payroll function end to end, so you can concentrate on what you do best, running your business. If you don’t have this with your current service provider, sourcing a new one is a key to ensuring your company’s payroll integrity.
Data Security and Confidentiality
Another reason you may decide to switch payroll providers is data security. A lot of companies employ payroll service providers to ensure complete confidentiality of their payroll information, from beginning to end. But a chain is only as strong as its weakest link. When you employ a payroll service provider, you have to be fully assured of the safety and confidentiality of your data. Providing you with not only security but peace of mind. So, if you’re unable to have this assurance from your payroll service provider, it’s important to find one who can.
After all, payroll and confidentiality go hand in hand due to a large amount of employee information required. It would be detrimental to your company if the wrong eyes fall on the wrong payroll information. A leak of this information can cause problems and compromise the employer and employee’s situation. A good payroll service provider will have the best practices in place to ensure such information is safe. They will be able to show to you a secure center, ensuring your confidential payroll data is in safe hands. Ideally, your service provider should be registered with the Data Protection Commissioner themselves.
In the end, a quality payroll service provider will make you feel as if you are getting complete value, expertise, and security from their service. Any change can be unnerving but for the sake of your business, it may be time to look for a new provider. Depending on the payroll service provider you choose, it can be a smooth and seamless transition. Today’s market offers options that make the change easier than ever. So is it time to make that switch?